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SEVEN SECRETS BEFORE CALLING A SERVICE COMPANY

Secret #1:   Everyone has to start somewhere, Action started over 40 years ago. We know restaurant systems.

Secret #2:    Your time is valuable. Your call should be answered by a real person, not an annoying string of voice prompts.

Secret #3:    We value the business you have built and understand the liabilities or risks you encounter on a daily basis. We expect to be asked for insurance…or WHMIS…or WSIB. That’s just smart business.

Secret #4:    Google may not be your friend. Did you connect with a qualified service company or a middleman providing discounted service leads to a local service company? 

Secret #5:   We all love the magic words….”FREE ESTIMATES”. This is one of the most effective scams in our industry ” To offset FREE your repair MAY include hidden charges for labor, parts, trip and travel charges. .

Secret #6:   Is your service technician coasting on old technologies? Action invests heavily in training to keep up with new technologies as equipment evolves in complexity.

Secret #7:   You are the customer. How long will YOU wait for a technician to show up? 

 

There are 3 kinds of service

GOOD – CHEAP – FAST

GOOD service CHEAP won’t be FAST

GOOD service FAST won’t be CHEAP

FAST service CHEAP won’t be GOOD

YOU PICK !

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