SEVEN SECRETS BEFORE CALLING A SERVICE COMPANY
Secret #1: Everyone has to start somewhere, Action started over 40 years ago. We know restaurant systems.
Secret #2: Your time is valuable. Your call should be answered by a real person, not an annoying string of voice prompts.
Secret #3: We value the business you have built and understand the liabilities or risks you encounter on a daily basis. We expect to be asked for insurance…or WHMIS…or WSIB. That’s just smart business.
Secret #4: Google may not be your friend. Did you connect with a qualified service company or a middleman providing discounted service leads to a local service company?
Secret #5: We all love the magic words….”FREE ESTIMATES”. This is one of the most effective scams in our industry ” To offset FREE your repair MAY include hidden charges for labor, parts, trip and travel charges. .
Secret #6: Is your service technician coasting on old technologies? Action invests heavily in training to keep up with new technologies as equipment evolves in complexity.
Secret #7: You are the customer. How long will YOU wait for a technician to show up?
There are 3 kinds of service
GOOD – CHEAP – FAST
GOOD service CHEAP won’t be FAST
GOOD service FAST won’t be CHEAP
FAST service CHEAP won’t be GOOD
YOU PICK !